COMPLAINTS HANDLING AND DISPUTE RESOLUTION
If you are not satisfied with Gill & Co 1999 Limited financial advice services, you can make a complaint by calling Gill & Co 1999 Ltd. (021 718 093) – Gill & Co 1999 Ltd. have an internal complaints handling process. When they receive a complaint, they will consider it following their internal complaints process:
- Gill & Co 1999 Ltd. will consider your complaint and let you know how they intend to
resolve it. Gill & Co 1999 Ltd. may need to contact you to get further information about
your complaint. - Gill & Co 1999 Ltd. aim to resolve complaints within 10 working days of receiving them.
If they can’t, they will contact you within that time to let you know if they need more
time to consider your complaint. - Gill & Co 1999 Ltd. will contact you by phone or email to let you know whether they
can resolve your complaint and how they propose to do so.
If they can’t resolve your complaint, or you aren’t satisfied with the way they propose to do so, you can contact Financial Disputes Resolution Service who provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if Gill & Co 1999 Ltd. haven’t been able to resolve your complaint to your satisfaction.
You can contact Financial Disputes Resolution Service (FDRS) by emailing enquiries@fdrs.org.nz, or by calling: 0508 337 337. You can also write to them at: Freepost 231075, PO Box 2272, Wellington 6140.
Address
Phone Number
Email Address
Website
Freepost 231075, PO Box 2272, Wellington 6140
0508 337 337
enquiries@fdrs.org.nz
www.fdrs.org.nz
IMPORTANCE
It is important that you read this disclosure statement. This information will help you to choose a financial adviser that best suits your needs. It will also provide some useful information about the financial adviser that you choose.
